Description/Scope of Work:

• Support CHS on build requirements for Epic Inpatient work
• Participate in weekly standing design team and operational meetings with CHS/all
• Health division’s serving as an Orders/Inpatient lead for HIT
• Take on all requests and incident work related to CalAIM requirements and reporting (within Inpatient)
• Assist and facilitate agenda meetings with CHS and Health IT that relate to operational or improvement of EHR system processes
• Be able to support the county Health IT core working hours (weekdays 8 hour daytime shift)
• Serve as a representative member for Orders team in review, testing, and implementation of new functionality, updates, and new system implementations

Examples of Duties:

• Build required orders, order sets, order rules and inpatient related configuration as a working member of the Health IT Orders team - with a dedicated focus on CHS requests and CalAIM
• Review and troubleshoot user incidents and requests related to inpatient, security or regulatory needs with a dedicated focus on CHS
• Collaborate with other application team members on ensuring reporting, attestation and workflow design is appropriate and working within CHS for the purpose of CalAIM JI project
• Work directly with CHS stakeholders and end users to address and resolve issues specific to CalAIM JI configuration/changes directed from DHCS.

Outline the Business Need for this Request:

We are identifying a couple inpatient contractors including Orders to fully support, build, and implement the HIT Orders teamwork for Correctional Health during their implementation of CalAIM JI (1.5+ year process).

Requirements:

• 2 to 10 years of experience working with Epic Orders and or other Epic Inpatient modules
• 2 to 10 years of Tier 2 direct build support of physicians and nursing in a healthcare system working with Epic
• Experience of full lifecycle implementation support for an Epic application/system
• Maintained Epic certification in Orders at minimum
• Experience with employing Service and Change Management standards in a healthcare IT setting (e.g. via ServiceNow, Salesforce)

Qualifications:

• Ability to identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new application releases, test new applications and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.

Knowledge, Skills, & Abilities Knowledge:

• Epic software applications.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.
• ServiceNow or similar ITSM system vendor support experience.

Skill/Ability to:

• Interact with and work collaboratively with multidisciplinary teams.
• Learn and retain knowledge of all assigned applications.
• Troubleshoot application issues and system errors.
• Multi-task complex work assignments.
• Follow standards for naming and number conventions and security classifications.
• Configure, implement, maintain, and evaluate Epic applications and platform.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Understand ITSM and Change Management policy for Health IT

Other Items: (Do not share this with the candidate)

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1. Submit only one candidate per agency, if you submit more than one, all will be removed without notice.

2. If the same candidate is submitted by multiple agencies, that candidate will be removed from consideration without notice.

3. All submissions must be received by the posted deadline. Late submissions will not be accepted.

4. Use the provided link to submit your candidate’s profile. Do not copy and paste the resume. Instead, take the time to tell a story about your candidate’s background and qualifications to help us make an informed decision.